PRG Solutions - UK Telesales,Office and Call Centre Consultants

"The telephone is a fantastic and very powerful selling tool. Used properly, by skilled operators, it can increase your productivity, efficiency and of course revenue...."

Background:

PRG solutions are an independent consultancy specialising in the telesales/call centre industry. We are a Bristol based company, covering the UK, who are experienced in the whole spectrum of call centres and telesales teams, having spent several years at the sharp end gaining real life, hands-on experience with the challenges of targets, training and motivation all there to help you to stay ahead of the game.

Services:

Appraisals – Find out how your team is performing by completing a telesales “health check”. We can help you to capitalise on your strengths and address any problems areas.

Training – We can design and deliver customized training programmes on topics such as objection handling, closing techniques, team management, evaluating and setting KPI’s, motivation and incentive programmes to name just a few.

Recruitment/interviewing & selection – Whether it’s for a specific role or a whole new team we can help you every step of the way, we have vast experience in areas such as writing adverts and structured interviewing.

Call Centre/Sales Team set up – We understand how daunting the prospect of setting up and putting together a team from scratch can be, so why not use our expertise to make your life easier.

Outsourcing – If you don’t have your own team but understand the benefits, why not utilise our call centre space, it will reduce costs and save you time.

Interim Management – Whether it’s two weeks or two months we have staff fully trained in all areas, at all levels ready to deliver the needs of your business.

Other - We also have excellent associations with industry leaders supplying leading brands for headsets, voice and call recording, data management and mystery calling and office supplies.

We improve systems and performance to make your organisation more profitable. For further information and a free initial consultation - with no obligation - then please contact us.

Case Studies:

Create a new telesales team for a local football club. Write and deliver the training program and oversee the calling campaign to promote season ticket sales.
Set up and train a telephone based business development team for an office supplies company in Bristol so that they were able to increase the Client base and therefore increase revenue.
Improve efficiency for a Wiltshire based outsourcer. Conduct inductions for new call centre agents and to train existing agents. Set up of an inbound sales/customer service team for mobile phone sales on a national level.
Streamline the operational call centre of a regionally based water treatment equipment supplier. To write and deliver a training program to increase sales and revenue.
Write and deliver a training program for the Emerson Green based call centre of a property investment company with a blend of inbound and outbound agents.
Deliver an established two week induction program, for a national insurance and hire company to aid their expansion and the creation of a new Bristol based call centre. This induction program includes FSA regulations and industry specific product knowledge.